Diagnose Your Elliott from the Ground: A Field Guide to IQANgo Remote Diagnostics

When equipment isn’t working as expected, getting the right information quickly can make all the difference. With the right diagnostic tools, troubleshooting can begin right there in the field — before a technician ever arrives on site. 

That’s where IQANgo remote diagnostics can help.

Available on many newer Elliott machines equipped with Bluetooth Remote Diagnostics, IQANgo gives operators and technicians access to valuable machine information from a phone or tablet. From checking fault codes and monitoring live values to connecting with a technician for remote assistance, the app can help streamline troubleshooting and reduce equipment downtime.

What Can You Do with IQANgo?

IQANgo provides several tools that can make troubleshooting and equipment support more efficient.

• View the system overview. Check the status of the machine’s system, including modules and inputs or outputs displaying an alarm or error. This can help narrow down where an issue is occurring.
• Review logs. Access system, event and statistical logs and filter entries to find information relevant to the issue you’re troubleshooting.
• Measure live values. View values for specific inputs, outputs or internal channels, including units and status information. Values can also be displayed as a line graph, which can be particularly useful when troubleshooting intermittent issues.
• Make adjustments. Depending on the system and user access, IQANgo can be used to adjust certain inputs, outputs and parameters or return a setting to its default value.
• Connect for remote assistance. IQANgo can use your mobile device’s internet connection to provide remote access to the machine’s IQAN system. An Elliott or dealer technician can then assist with troubleshooting and, when appropriate, software updates or calibration.

5 Things IQANgo Lets You Do

How Can Bluetooth Remote Diagnostics Help Reduce Downtime?

Traditional troubleshooting can require a technician to travel to the machine before the diagnostic process even begins. Bluetooth Remote Diagnostics can provide useful information sooner. 

By accessing fault codes, logs and live system values through IQANgo, operators and service teams can begin identifying an issue while the equipment is still in the field. If additional service is required, that information can help the technician better understand the problem before arriving.

The result can be a more informed service call, less time spent diagnosing the issue on site and fewer unnecessary trips — all of which can help get equipment back to work sooner.

How to Connect to Your Elliott with IQANgo

Elliott’s Tech Tip, How to Use and Connect IQANgo, provides a complete walkthrough. In general, connecting involves these steps:

1. Download the free IQANgo app from the App Store or Google Play.
2. Make sure Bluetooth is enabled on your phone or tablet and the machine is parked, stable and in a safe state.
3. Open IQANgo and pair your device with the machine’s Bluetooth adapter.
4. Open the system overview to review system status and active alarms.
5. If additional troubleshooting is needed, initiate a remote-assistance session so a technician can connect to the system.

Which Elliott Machines Offer Bluetooth Remote Diagnostics?

Bluetooth Remote Diagnostics is available on many newer Elliott machines, including the L65 HiReach, BoomTruck cranes and select E-Line aerial models.

Availability can vary by model and configuration, so check with your Elliott dealer or Elliott Equipment directly to confirm whether a specific machine supports IQANgo remote diagnostics.

Put IQANgo Remote Diagnostics to Work

See Elliott’s How to Use and Connect IQANgo Tech Tip for step-by-step connection instructions, or contact Elliott Technical Support for help using Bluetooth Remote Diagnostics on your machine.